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Telemedicine FAQ

Telemedicine FAQ

Telemedicine Frequently Asked Questions

Which Specialties are Currently Using Telemedicine?

  • Urgent Care
  • Family Medicine
  • Dermatology
  • Ear, Nose, Throat
  • Family Medicine
  • Gastroenterology
  • Gynecology
  • Medical Weight Loss
  • Neurology
  • Neurosurgery
  • Obstetrics
  • Orthopedics (Post-ops)
  • Pediatrics
  • Physiatry
  • Podiatry
  • Sleep Medicine
  • Urology

Telemedicine services are increasing, please check back often for additional specialties being offered.

Q: Which Types of Visits Can Be Done Over Video Chat?

A: Telemedicine is useful for the following types of appointments. Keep in mind, this list is not all-inclusive; if you have questions about a condition, please give us a call to determine if a Telemedicine visit is suitable for you.

  • Illness: Cold, flu, coughing, fever, runny nose, congestion, sinus infection, upset stomach, nausea, headaches, eye infection or irritation, yeast infection, UTI
  • Injuries: Minor cuts or scrapes, neck or back pain, sprains or bruises, concussion analysis
  • Skin: Rashes, hives, dry skin or eczema, acne, poison ivy or oak, athletes' foot
  • Preventative care: Some prenatal visits, some well-child check-ups, some annual or sports physicals

Q: What is the price of a Telemedicine visit?

A: Virtual visits run just like a visit inside one of our clinics. You will be charged the same copay for a primary care visit, urgent care visit, or a specialist visit depending on which type of service is needed.

Check with your insurance provider to review your copay or inquire about Telemedicine coverage.

Q: Is my visit secure?

A: All data is encrypted, patient sessions are anonymous (we don't know who you are) and no patient info is stored persistently. We use the AES cipher with 128-bit keys to encrypt audio/video, and HMAC-SHA1 to verify data integrity

Q: Can I receive a prescription following my call?

A: During your Telemedicine visit, your provider can prescribe many medications for you and will send your prescription(s) to the pharmacy of your choice. However, your provider may not be able to prescribe controlled substances and pain medication.

NOTE: Please do not use Telemedicine solely for prescription refills. Refills can be handled using Ogden Clinic’s Patient Portal or by calling 801-475-3000.